Career Opportunities

Why Dehoney Financial Group?

We offer a competitive compensation and benefit plan; Group RRSP; Employee Assistance Program; personal development and tuition reimbursement; volunteer day to give back to your community; regular social events because it makes our team stronger; convenient location (close to transit, restaurants, etc.); bike-commuter friendly (showers, bike lock-up, etc.). Most of all we are a thoughtful and respectful team that values collaboration so we can learn and grow together!

Consultant, Group Benefits (all levels) Canada*

* Vancouver/Lower Mainland & Remote (Canada – BC, AB, SK, MB or ON) – work BC time zone

Benefits Administrator (all levels incl. Senior)

 


 

Account Manager, Group Benefits* (Client Relationship Manager)

* Vancouver/Lower Mainland & Remote (Canada – BC, AB, SK, MB or ON) – work BC time zone

Like us, you love the group benefits industry. As the key consultant to assigned group benefits clients, you will provide consulting expertise on plan design, pricing, funding, benchmarking, and vendor management. You will maintain and grow client relationships, while identifying opportunities for adding other lines of coverage, products or services. You are relationship and customer focused, and an excellent communicator. Through your professional experiences, you have come to value and appreciate collaboration in the delivery of proactive and strategic solutions and high-quality client experiences.

Candidates with 3 years related industry experience, especially those holding their Certified Employee Benefits Specialist (CEBS) designation and with proven success in group benefits are encouraged to apply. Candidates at various levels of experience are encouraged to apply. Looking for career growth? Mastering this role is a fundamental step in gaining the knowledge to advance to more senior roles within our group benefits team.

About the Opportunity

The Account Manager, Group Benefits provides consulting expertise and client management. As an advocate for your client, you champion their needs and proactively communicate on all service-related issues to build and develop long-term relationships. The role liaises with clients, internal stakeholders, insurance companies and carriers.

Key Responsibilities

  • Relentlessly seeks to understand clients, delight them and create high engagement serving as their primary daily contact on delivery of group benefits consulting services
  • Oversee and prepare client deliverables including reports and presentations regarding plan design, pricing, funding, employee contributions, strategies, reserve calculations, benchmarking studies, negotiations, renewals, and vendor management
  • Facilitate and support a continuous service improvement culture establishing value to the customer partnership beyond monetary value such as advising clients of emerging industry trends and best practices
  • Oversees the execution of major projects including plan marketing, requests for proposal, carrier implementation and renewal
  • Proactively resolve client issues by communicating with internal departments, insurance carriers and clients as necessary
  • Oversee the development of self-funded claims projections, rate setting and employee cost-sharing calculations
  • Strengthen client relationships by identifying needs through adding other lines of coverage, products or services
  • Collaborate within the Group Benefits team to formulate and implement client centric strategies to deepen client relations

Education and Experience

  • Bachelor’s Degree, and preferably a Certified Employee Benefits Specialist (CEBS) designation (or willingness to work towards designation)
  • Minimum 5 years related industry experience with a strong knowledge of group benefit products as well as applicable legislation
  • Proven experience and success in the design & management of group benefits programs gained in a consulting, brokerage or carrier environment
  • LLQP/Life Licensed in the Province of BC (or willingness to become licensed within the first 12 months is required)

Knowledge, Skills, & Abilities

  • Demonstrated ability to develop and maintain strong relationships (clients, internal, insurance carriers and business community)
  • Ability to positively influence and negotiate with others to achieve results balancing the interests of the client and DFG
  • Self-motivated and works well independently as well as within a collaborative team
  • Excellent attention to detail with sound analytical and problem-solving skills
  • Excellent communication (written and oral), and presentation facilitation skills
  • Strong time management and project management skills
  • Advanced working knowledge in MS Office (Word, Excel and PowerPoint), specifically in transferring data to meaningful client exhibits
How to Apply

Applicants located in the Vancouver/Lower Mainland are preferred; however, applicants working remotely in Canada (BC, Alberta, Saskatchewan, Manitoba or Ontario), are encouraged to apply. Working hours are BC time zone. Attendance will be required at occasional in-person meetings in Vancouver.

This position will remain open until the right hire is made, so please send your resume & cover letter with your “last name – Account Manager, Group Benefits” in the subject line to careers@dehoney.com We thank all interested candidates; however only shortlisted candidates will be contacted. No employment agency calls please.

 


Consultant, Group Benefits (all levels)- Canada*

∗Vancouver/Lower Mainland & Remote (Canada – BC/AB/SK/MB or ON) – work BC time zone

As the key consultant to assigned group benefits clients, you will provide consulting expertise on plan design, pricing, funding, benchmarking, and vendor management. You will maintain and grow client relationships, while identifying opportunities for adding other lines of coverage, products or services. You are relationship and customer focused, and an excellent communicator. Through your professional experiences, you have come to value and appreciate collaboration in the delivery of proactive and strategic solutions and high-quality client experiences.

Candidates with ideally 5 years related industry experience, especially those holding their Certified Employee Benefits Specialist (CEBS) designation and with proven success in group benefits are encouraged to apply. Candidates at various levels of experience are encouraged to apply such as experienced Benefits Managers and Client Relationship Managers.

About the Opportunity

The Consultant, Group Benefits manages and oversees the complete employee benefits cycle by serving as the strategic partner and advisor to primarily large, complex clients in the design and management of their health and benefits programs. This includes:

    • Benefit plan analysis, design, cost savings and funding strategies.
    • Vendor procurement, negotiation and optimization.
    • Recommend absence and disability management processes.
    • Perform pharmacy and data analytics and recommend cost containment and future-oriented strategies.
    • Benchmark our client’s programs by researching prevailing practices among similar organizations. Make recommendations according to findings.
    • Prepare delivery of annual renewal reports, market surveys and carrier transitions as necessary.
    • Consistently monitor client relationships and strengthen those relationships by identifying needs through adding lines of coverage, products or services.
  • Oversee the management of a block of group benefit accounts to ensure quality standards are met. Ensure deliverables, objectives, budget and timelines are met.
  • Demonstrate leadership by directly managing and/or mentoring account managers, consultants, analysts and benefit coordinators. Provide advice to resolve escalated administrative, contractual, financial or claim issues. Ensure group benefit team members understand DFG client needs and priorities.
  • Design and deliver presentations to clients, lead client meetings as well as key employee presentations.
  • Maintain close working relationships with insurance partners. Initiate problem solving and negotiate when necessary.
  • Effectively track and communicate the progress of monthly/quarterly metrics to internal stakeholders and the leadership team.

Education and Experience

  • Bachelor’s Degree and preferably a Certified Employee Benefits Specialist (CEBS) designation (or willingness to work towards designation)
  • Minimum 5 years related industry experience with a strong knowledge of group benefit products as well as applicable legislation
  • Proven experience and success in the design & management of group benefits programs gained in a consulting, brokerage or carrier environment
  • LLQP/Life Licensed in the Province of BC (or willingness to become licensed within the first 90 days is required)

Knowledge, Skills, & Abilities

  • Demonstrated ability to develop and maintain strong relationships (clients, internal, insurance carriers and business community)
  • Ability to positively influence and negotiate with others to achieve results balancing the interests of the client and DFG
  • Ability to develop client-centered solutions and understand the “big picture”
  • Self-motivated and works well independently as well as within a collaborative team
  • Excellent attention to detail with strong analytical and problem-solving skills
  • Excellent communication (written and oral) and presentation facilitation skills
  • Strong time and project management skills
  • Leadership skills to oversee, coach and mentor people to create a positive collaborative team environment
  • Advanced working knowledge in MS Office (Word, Excel and PowerPoint), specifically in transferring data to meaningful client exhibits
  • A valid drivers’ license and access to a vehicle for occasional client meetings
How to Apply

Applicants located in the Vancouver/Lower Mainland are preferred; however, applicants working remotely in Canada (BC, Alberta, Saskatchewan, Manitoba or Ontario), are encouraged to apply. Working hours are BC time zone. Attendance will be required at occasional in-person meetings in Vancouver.

This position will remain open until the right hire is made, so please send your resume & cover letter with your “last name – Consultant, Group Benefits” in the subject line to careers@dehoney.com. We thank all interested candidates; however only shortlisted candidates will be contacted. No employment agency calls please.


Benefits Administrator (all levels incl. Senior)

As a key client contact, you love providing excellent service as well as enjoy the detail of organizing, tracking, and list checking that comes with administration. You will also support our consultants and customers by providing accurate and timely entry onto our internal benefit systems.

You are a natural in finding ways to improve efficiencies in processes while ensuring data integrity. You thrive working in a collaborative environment and are adept at prioritizing and executing projects. You understand high client satisfaction is the key to the organization’s success and take great satisfaction in delivering high quality client deliverables on time and error-free.

Candidates at various levels (including intermediate and senior) are encouraged to apply especially those who have gained experience through an insurance company. Looking for career growth? Mastering this role could be a key step and a career path to more senior roles within our administration team (as a Senior Benefits Administrator), and in the organization long-term as a Benefits Analyst or an Account Manager/Client Relationship Manager should that be your career aspiration.

About the Opportunity

The Benefits Administrator provides Third Party Administration for Dehoney Financial Group (DFG) which includes the administration, education, and communication of the Group Insurance Program and other benefits available to our clients. The role liaises with clients, internal stakeholders and insurance companies/carriers.

Key Responsibilities

  • Administer employee benefits and provide client services for various groups
  • Process enrolments, terminations, and changes to employee’s/member’s records by entering into online systems
  • Review employee applications for accurate and complete information and initiate appropriate follow-up procedures
  • Prepare, print and send client invoices
  • Produce and release accurate monthly billing statements on a timely basis to clients
  • Act as the primary liaison on day-to-day queries between insurance companies/carriers and the groups/clients, and when required, escalate to your Supervisor; ensure that all employee information is accurate and recorded on all insurer’s systems.
  • Reconcile and validate billing statements and member data records with insurance carrier records where applicable
  • Assist with new client implementations
  • Handle inquiries from employers relating to their group employee benefits and escalate to Manager when necessary
  • Assist the Manager with exceptions/variances and any escalated issues or actions that need to be taken related to assigned clients
  • Assist in writing internal and external administration manuals
  • Assist on various projects

Education and Experience

  • Minimum of 1 year relevant industry experience, ideally in a similar role
  • Proven experience administering and handling benefit groups is an asset
  • Experience with payroll is an asset

Knowledge, Skills and Abilities

  • Excellent customer service and communication skills
  • Self-motivated and works well independently as well as within a collaborative team
  • Ability to develop and maintain effective relationships both internally and externally
  • Strong analytical and problem-solving skills
  • Strong time management skills and ability to prioritize
  • Excellent attention to detail and high accuracy in completing data entry; at least 75% of the role is entering & reconciling data
  • Proficient in database programs is an asset
  • Ability to deal with various insurance policies
  • Intermediate knowledge of Microsoft Excel and Word

How to Apply

This position will remain open until the right hire is made, so please send your resume & cover letter with your “last name – Benefits Administrator” in the subject line to careers@dehoney.com. We thank all interested candidates; however only shortlisted candidates will be contacted. No employment agency calls please.

 

 

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