Why Dehoney Financial Group?

You will enjoy competitive compensation and health benefit plan; matching Group RRSP; Employee Assistance Program; career growth/development and tuition reimbursement; above standard vacation; advancement opportunities; volunteer day to give back to your community; fun social events because we believe it makes our team stronger; convenient location (close to transit, restaurants, etc.); bike-commuter friendly (showers, bike lock-up, etc.), casual Fridays.

Join a team with positive dynamics where:

  • innovative/creative ideas are encouraged and welcomed; all employees are important contributors and can have an impact
  • being thoughtful, supportive, respectful and reliable is the norm
  • collaboration, flexibility and accountability are valued
  • we celebrate diversity and inclusivity
  • we support each other through change while learning and growing together

We currently have job openings in our Group Benefits and Third-Party Administration teams!


Account Manager/Consultant, Group Benefits

The Account Manager/Consultant, Group Benefits is responsible for overseeing, providing advice on, and delivering group benefits programs to clients, ensuring solutions align with client strategy, objectives, and internal quality standards. This position is also responsible for building long-term relationships with clients to contribute to our overall success.

Key Duties and Responsibilities include:

• Manage and oversee the complete employee benefits cycle by serving as the strategic partner and advisor in the design and management of clients their health and benefits programs. This includes:

o Benefit plan analysis, design, cost savings and funding strategies.
o Vendor procurement, negotiation and optimization.
o Recommend absence and disability management processes.
o Perform pharmacy and data analytics and recommend cost containment and future-oriented strategies.
o Benchmark our client’s programs by researching prevailing practices among similar organizations. Make recommendations according to findings.
o Prepare delivery of annual renewal reports, market surveys and carrier transitions as necessary.
o Consistently monitor client relationships and strengthen those relationships by identifying needs through adding lines of coverage, products or services.

• Oversee the management of a block of group benefit accounts to ensure quality standards are met. Ensure deliverables, objectives, budget and timelines are met.
• Provide advice to resolve escalated administrative, contractual, financial or claim issues.
• Design and deliver presentations to clients, lead client meetings as well as key employee presentations.
• Maintain close working relationships with insurance partners. Initiate problem solving and negotiate when necessary.
• Effectively track and communicate the progress of monthly/quarterly metrics to internal stakeholders and the leadership team.
• Actively pursuing new opportunities with existing clients and identifying opportunities to cross-sell other products and services available through DFG and all Navacord partners.
• Drive new revenue opportunities via participation in RFP exercises and presentations, where appropriate.
• Make introductions to sales team, and/or actively promoting DFG at industry events/online forums/social media and applicable networking events.
• Actively seeking feedback from existing clients and asking for referrals wherever possible.

Knowledge, Skills and Abilities

• Demonstrated ability to develop and maintain strong relationships (clients, internal, insurance carriers and business community)
• Ability to positively influence and negotiate with others to achieve results balancing the interests of the client and DFG
• Ability to develop client-centered solutions and understand “big picture”
• Self-motivated and works well independently as well as within a collaborative team
• Excellent attention to detail with strong analytical and problem-solving skills
• Excellent communication (written and oral), and presentation facilitation skills
• Strong time management and project management skills
• Leadership skills to coach and mentor in order to maintain a positive collaborative team environment
• Advanced working knowledge in MS Office (Word, Excel and PowerPoint), specifically in transferring data to meaningful client exhibits
• A valid drivers’ license and access to a vehicle for occasional client meetings

Training, Education and Experience

• Minimum 2 years related industry experience with a strong knowledge of group benefit products as well as applicable legislation
• Proven experience and success in the design & management of group benefits programs gained in a consulting, brokerage or carrier environment
• LLQP/Life Licensed in the Province of BC (or willingness to become licensed within the first 90 days is required)
• Bachelor’s Degree, and preferably a Certified Employee Benefits Specialist (CEBS) designation (or willingness to work towards designation) is an asset

Critical Success Factors

• Analytical with problem solving abilities
• Strong ability to develop long-term client relationships
• Ability to see the “big picture”

Please send your resume and cover letter to careers@dehoney.com with the subject line “Account Manager – Name”. Due to the volume of applications, only shortlisted candidates will be contacted. We thank everyone in advance for their interest in working with DFG.


Benefits Administrator

The Benefits Administrator provides Third Party Administration which includes the administration, education, and communication of the Group Benefits plan and other benefits available to our clients. The role liaises with clients, internal stakeholders and insurance companies/carriers.

Key Duties and Responsibilities include:

• Act as the primary liaison on day-to-day queries between insurance companies/carriers and clients, ensure that all employee information is accurate and recorded on all insurer’s systems.
• Handle employer/employee inquiries specific to their group plan in adherence with their carrier contract(s) and CLIHA guidelines
• Process enrolments, terminations, and changes to employee’s/member’s records in various online systems/platforms
• Review employee applications for accurate and complete information and initiate appropriate follow-up procedures
• Produce and release accurate monthly billing statements on a timely basis to clients
• Reconcile and validate billing statements and member data records with insurance carrier records where applicable
• Assist with new client carrier implementations including attending employee benefit presentations
• Assist in writing internal and external administration manuals

Knowledge, Skills and Abilities

• Excellent attention to detail and high accuracy in completing data entry and reconciliation
• Exemplary customer service and communication skills
• Self-motivated and works well independently as well as within a collaborative team
• Ability to develop and maintain effective relationships both internally and externally
• Strong analytical and critical thinking
• Problem-solving skills
• Strong time management skills and ability to prioritize
• Intermediate knowledge of Microsoft Excel and Word

Education and Experience

• Minimum of 1 year of relevant industry experience, ideally in a similar role

o Completion of the GBA certification or willingness to complete is an asset

• Proven experience administering and handling benefit groups is an asset
• Experience with payroll and/or database programs is an asset

Please send your resume and cover letter to careers@dehoney.com with the subject line “Benefits Administrator – Name”. Due to the volume of applications, only shortlisted candidates will be contacted. We thank everyone in advance for their interest in working with DFG.

 


At DFG, we have always believed a diverse workforce with broad perspectives and creative ideas benefits our clients, the communities we operate in and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Strive to create a flexible work environment where employees are empowered to do their best work. Flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.