Career Opportunities

Why Dehoney Financial Group?

We offer a competitive compensation and benefit plan; Group RRSP; Employee Assistance Program; personal development and tuition reimbursement; volunteer day to give back to your community; regular social events because it makes our team stronger; convenient location (close to transit, restaurants, etc.); bike-commuter friendly (showers, bike lock-up, etc.). Most of all we are a thoughtful and respectful team that values collaboration so we can learn and grow together!

Account Manager, Group Benefits (Client Relationship Manager)

Consultant, Group Benefits

Service Representative, Group Benefits


Analyst, Benefits Consulting

You enjoy supporting our consultants and clients by providing advanced analytical and problem-solving support to primarily mid to large clients. You are organized and adept at tracking results against the team’s forecasts and recommendations. Your strong client focus and high-quality, client-ready work contributes to successful project outcomes and high client satisfaction.

You love analyzing numbers, are an excel whiz and yet see the big picture. You are passionate about developing strong relationships and working in a collaborative environment.

Candidates at various levels are encouraged to apply for this evolving role. If you have experience with analytics but not in our industry, you could still be the right candidate and we would love to hear from you. Looking for career growth? Mastering this role could be a key step and part of the career path to an Account Manager/Client Relations Representative position should that be your career aspiration.

About the Opportunity

The Analyst, Benefits Consulting supports our consulting team with primarily mid to large case clients. This role partners with our Consultants for the complete employee benefits cycle, including plan design, benchmarking, market survey, carrier implementation, experience monitoring and renewal rating.

Primary Responsibilities include:

  • Perform advanced financial analyses, projections and illustrations
  • Analyze carrier renewals and market surveys and develop recommendations to support negotiations with respective providers/carriers
  • Perform ASO reconciliations along with rate setting recommendations
  • Conduct benchmarking studies and gap analysis
  • Draft client deliverables including reports, spreadsheets and presentations
  • Perform research and interpret information to support client solutions
  • Maintain deep knowledge of client documentation including contracts and underwriting arrangements
  • With a Benefits Consultant, may attend client meetings to gain an understanding of project requirements
  • Remain current with benefits landscape including insurer news, products, legislation and seminars/educational events

Education and Experience

  • Post-secondary diploma or degree in a relevant field or commensurate experience
  • 3+ years of experience in a similar position (ideally includes experience with larger national accounts gained in benefits consulting firm or an underwriting department of a national insurer)
  • GBA designation is an asset or willingness to obtain within the first 36 months of employment

Knowledge, Skills and Abilities

  • Demonstrated ability to uphold confidentiality and manage sensitive situations with tact
  • Strong analytic and data management skills including the ability to find trends using logical and systematic thinking to interpret information
  • Excellent written and verbal communications skills
  • Excellent organizational skills and high attention to detail
  • Demonstrated ability to build collaborative relationships
  • Build strong relationships internally/externally and collaborate effectively on cross-functional teams
  • Self-motivated, strong customer service orientation and a positive attitude
  • Ability to prioritize and manage competing demands in a dynamic environment
  • Intermediate proficiency in Microsoft Office; advanced Excel skills. High computer literacy
How to Apply

This position will remain open until the right hire is made, so please send your resume & cover letter with your “last name – Analyst, Benefits Consulting” in the subject line to careers@dehoney.com. We thank all interested candidates; however only shortlisted candidates will be contacted. No employment agency calls please.

 


Account Manager, Group Benefits (Client Relationship Manager)

Like us, you love the group benefits industry. As the key consultant to assigned group benefits clients, you will provide consulting expertise on plan design, pricing, funding, benchmarking, and vendor management. You will maintain and grow client relationships, while identifying opportunities for adding other lines of coverage, products or services. You are relationship and customer focused, and an excellent communicator. Through your professional experiences, you have come to value and appreciate collaboration in the delivery of proactive and strategic solutions and high-quality client experiences.

Candidates with 3 years related industry experience, especially those holding their Certified Employee Benefits Specialist (CEBS) designation and with proven success in group benefits are encouraged to apply. Candidates at various levels of experience are encouraged to apply. Looking for career growth? Mastering this role is a fundamental step in gaining the knowledge to advance to more senior roles within our group benefits team.

About the Opportunity

The Account Manager, Group Benefits provides consulting expertise and client management. As an advocate for your client, you champion their needs and proactively communicate on all service-related issues to build and develop long-term relationships. The role liaises with clients, internal stakeholders, insurance companies and carriers.

Key Responsibilities

  • Relentlessly seeks to understand clients, delight them and create high engagement serving as their primary daily contact on delivery of group benefits consulting services
  • Oversee and prepare client deliverables including reports and presentations regarding plan design, pricing, funding, employee contributions, strategies, reserve calculations, benchmarking studies, negotiations, renewals, and vendor management
  • Facilitate and support a continuous service improvement culture establishing value to the customer partnership beyond monetary value such as advising clients of emerging industry trends and best practices
  • Oversees the execution of major projects including plan marketing, requests for proposal, carrier implementation and renewal
  • Proactively resolve client issues by communicating with internal departments, insurance carriers and clients as necessary
  • Oversee the development of self-funded claims projections, rate setting and employee cost-sharing calculations
  • Strengthen client relationships by identifying needs through adding other lines of coverage, products or services
  • Collaborate within the Group Benefits team to formulate and implement client centric strategies to deepen client relations

Education and Experience

  • Bachelor’s Degree, and preferably a Certified Employee Benefits Specialist (CEBS) designation (or willingness to work towards designation)
  • Minimum 5 years related industry experience with a strong knowledge of group benefit products as well as applicable legislation
  • Proven experience and success in the design & management of group benefits programs gained in a consulting, brokerage or carrier environment
  • LLQP/Life Licensed in the Province of BC (or willingness to become licensed within the first 12 months is required)

Knowledge, Skills, & Abilities

  • Demonstrated ability to develop and maintain strong relationships (clients, internal, insurance carriers and business community)
  • Ability to positively influence and negotiate with others to achieve results balancing the interests of the client and DFG
  • Self-motivated and works well independently as well as within a collaborative team
  • Excellent attention to detail with sound analytical and problem-solving skills
  • Excellent communication (written and oral), and presentation facilitation skills
  • Strong time management and project management skills
  • Advanced working knowledge in MS Office (Word, Excel and PowerPoint), specifically in transferring data to meaningful client exhibits
How to Apply

This position will remain open until the right hire is made, so please send your resume & cover letter with your “last name – Account Manager, Group Benefits” in the subject line to careers@dehoney.com We thank all interested candidates; however only shortlisted candidates will be contacted. No employment agency calls please.


Consultant, Group Benefits

As the key consultant to assigned group benefits clients, you will provide consulting expertise on plan design, pricing, funding, benchmarking, and vendor management. You will maintain and grow client relationships, while identifying opportunities for adding other lines of coverage, products or services. You are relationship and customer focused, and an excellent communicator. Through your professional experiences, you have come to value and appreciate collaboration in the delivery of proactive and strategic solutions and high-quality client experiences.

Candidates with ideally 5 years related industry experience, especially those holding their Certified Employee Benefits Specialist (CEBS) designation and with proven success in group benefits are encouraged to apply. Candidates at various levels of experience are encouraged to apply such as experienced Benefits Managers and Client Relationship Managers.

About the Opportunity

The Consultant, Group Benefits manages and oversees the complete employee benefits cycle by serving as the strategic partner and advisor to primarily large, complex clients in the design and management of their health and benefits programs. This includes:

  • Benefit plan analysis, design, cost savings and funding strategies.
  • Vendor procurement, negotiation and optimization.
  • Recommend absence and disability management processes.
  • Perform pharmacy and data analytics and recommend cost containment and future-oriented strategies.
  • Benchmark our client’s programs by researching prevailing practices among similar organizations. Make recommendations according to findings.
  • Prepare delivery of annual renewal reports, market surveys and carrier transitions as necessary.
  • Consistently monitor client relationships and strengthen those relationships by identifying needs through adding lines of coverage, products or services.
  • Oversee the management of a block of group benefit accounts to ensure quality standards are met. Ensure deliverables, objectives, budget and timelines are met.
  • Demonstrate leadership by directly managing and/or mentoring account managers, consultants, analysts and benefit coordinators. Provide advice to resolve escalated administrative, contractual, financial or claim issues. Ensure group benefit team members understand DFG client needs and priorities.
  • Design and deliver presentations to clients, lead client meetings as well as key employee presentations.
  • Maintain close working relationships with insurance partners. Initiate problem solving and negotiate when necessary.
  • Effectively track and communicate the progress of monthly/quarterly metrics to internal stakeholders and the leadership team.

Education and Experience

  • Bachelor’s Degree and preferably a Certified Employee Benefits Specialist (CEBS) designation (or willingness to work towards designation)
  • Minimum 5 years related industry experience with a strong knowledge of group benefit products as well as applicable legislation
  • Proven experience and success in the design & management of group benefits programs gained in a consulting, brokerage or carrier environment
  • LLQP/Life Licensed in the Province of BC (or willingness to become licensed within the first 90 days is required)

Knowledge, Skills, & Abilities

  • Demonstrated ability to develop and maintain strong relationships with all stakeholders
  • Ability to positively influence and negotiate to achieve results balancing the interests of the client and DFG
  • Ability to develop client-centered solutions and understand the “big picture”
  • Self-motivated and works well independently as well as within a collaborative team
  • Excellent attention to detail with strong analytical and problem-solving skills
  • Excellent communication (written and oral) and presentation facilitation skills
  • Strong time and project management skills
  • Leadership skills to oversee, coach and mentor people to create a positive collaborative team environment
  • Advanced working knowledge in MS Office (Word, Excel and PowerPoint), specifically in transferring data to meaningful client exhibits
  • A valid drivers’ license and access to a vehicle for occasional client meetings
How to Apply

This position will remain open until the right hire is made, so please send your resume & cover letter with your “last name – Consultant, Group Benefits” in the subject line to careers@dehoney.com. We thank all interested candidates; however only shortlisted candidates will be contacted. No employment agency calls please.


Service Representative, Group Benefits

About the Opportunity

The Service Representative supports the Account Managers by handling a variety of tasks and functions including contract document review, amendment tracking, inter-department communication and issue resolution.

This role supports the account management team, and ultimately our clients, with proactive service delivery to maximize client retention and develop both long-term and new client relationships. The role liaises with internal stakeholders, insurance carriers, other vendors and customers.

Key Responsibilities

  • Support Account Managers in preparing client deliverables including renewals, proposals, reports, spreadsheets, presentations and other customized documents
  • Create benefit plan summaries for new groups update summaries for existing groups
  • Track carrier amendments and review policy documents to ensure accuracy in capturing changes. Discuss material changes with Account Managers and Department Head as needed
  • Communicate with carriers about plan changes (amendments) and other policy document issues
  • Liaise with internal departments to communicate changes in plan designs, rates, and commission
  • Prepare claims experience reports for clients
  • Update monthly Group activity report (new groups, terminations, commission changes/splits, etc.) and provide to Department Head
  • Assist with the execution of major projects including plan marketing, requests for proposal, carrier implementation and renewal
  • Proactively resolve client issues by communicating with internal departments, insurance carriers and clients as necessary
  • Attend client meetings as required.
  • Deliver training via webinar for employee benefits administration and employee education sessions
  • Provide backup for other team members during absences

Education and Experience

  • Minimum 3 years administrative and customer service experience preferably within group benefits
  • Strong knowledge of group benefit products as well as applicable legislation is ideal
  • Bachelor’s Degree or business diploma is an asset
  • GBA designation or willingness to work towards designation is an asset
  • LLQP/Life Licensed in the Province of BC (or a willingness to complete) is an asset

Knowledge, Skills, & Abilities

  • Demonstrated ability to develop and maintain strong relationships (internal and external)
  • Detail oriented with sound analytical and problem-solving skills; finds insights via thorough analysis
  • Excellent communication (written and oral) skills
  • Self-motivated and works well independently as well as within a collaborative team
  • Strong organization and time management skills
  • Intermediate working knowledge in MS Office (Word, Excel and PowerPoint), specifically in transferring data to meaningful client exhibits.
How to Apply

This position will remain open until the right hire is made, so please send your resume & cover letter with your “last name – Service Representative, Group Benefits” in the subject line to careers@dehoney.com.  We thank all interested candidates; only those shortlisted candidates will be contacted. No employment agency calls please.

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