DFG builds lasting relationships that deliver meaningful results.
DFG is a team of hardworking, trust-worthy and innovative professionals. For over 30 years, we have delivered business solutions that save money and time, simplify group plan administration and maximize employee retention. And as leaders in group retirement advising in Canada, our in-house experts ensure the retirement success of every plan member, while setting new standards in customer service.
Single Point of Contact
DFG’s Third Party Administration (TPA) services streamline benefits administration and provide a single point of contact. We are plan administration experts and adherence to industry best practices has earned us a membership in the TPAAC - Third Party Administrators’ Association of Canada. Partnering with DFG means you can focus on your business and leave your benefit administration to an experienced and highly-accountable team.
By listening carefully to a customer’s needs and objectives, and then applying our expertise and attention to the smallest detail, DFG can build a lasting relationship that delivers meaningful results.
Customer Service Philosophy
The DFG customer service philosophy is, quite simply, to do whatever it takes to ensure 100% service satisfaction.
Benefits Consulting Services
- Plan Design Consulting, including Underwriting Arrangements
- Detailed Financial Analysis
- Financial and Administrative Negotiations with Providers
- Benefit Plan Benchmarking
- Market Analysis
- Legislative and Benefit Trend Updates
- Communication and Employee Education Sessions
Benefits Plan Administration (TPA)
- Maintenance of Employee Eligibility Data and Beneficiary Designation Records
- Record Keeping for Disability Claims
- Customize and Reconcile Billing Statements
- Assist with the Submission of Life, Long Term Disability and Waiver of Premium Claims
- Remit Premiums to Carriers
Retirement Consulting Services
- Plan Design Consulting
- Record-keeper Monitoring
- CAP Guidelines Management
- Annual Plan Review and Reporting
- Ongoing Investment Fund Performance Reviews
- Employee Retirement Education and Communications
- Administrative Support